• Finance And Business 06.09.2019 Comments Off on Performance Enhancment Simulation Modeling Management PDF 46f7f738c

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    Call Center Performance Enhancment Using Simulation and Modeling (Customer Access Management) PDF




    by Jon Anton : Call Center Performance Enhancment Using Simulation and Modeling (Customer Access Management)

    ISBN : #155753182X | Date : 2000-06-15

    Description :

    PDF-f6a85 | A customer access center that is accessible anytime, anywhere, in any form, and for free is emerging as critical to global business strategy. The authors provide insight into trends in the call center and simulation software industries and their interface; present a case for using simulation in call-center analysis; detail the technology infrastructure; and offer seven case studies (e.g. Bank of A… Call Center Performance Enhancment Using Simulation and Modeling (Customer Access Management)


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  • Finance And Business 06.09.2019 Comments Off on Mixed Mode Modelling Methodologies Organisational Intervention PDF Eca9365c3

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    Mixed-Mode Modelling: Mixing Methodologies For Organisational Intervention (Applied Optimization) PDF




    : Mixed-Mode Modelling: Mixing Methodologies For Organisational Intervention (Applied Optimization)

    ISBN : #1461379806 | Date : 2011-09-17

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    PDF-0cc95 | The 1980s and 1990s have seen a growing interest in research and practice in the use of methodologies within problem contexts characterised by a primary focus on technology, human issues, or power. During the last five to ten years, this has given rise to challenges regarding the ability of a single methodology to address all such contexts, and the consequent development of approaches which aim to… Mixed-Mode Modelling: Mixing Methodologies For Organisational Intervention (Applied Optimization)


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  • Finance And Business 05.09.2019 Comments Off on Happy Customers Faster Cash Belgium PDF D482ce125

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    Happy Customers Faster Cash Belgium edition: A guide to effective communication in financial Customer Relationship Management PDF




    by Ludo Theunissen : Happy Customers Faster Cash Belgium edition: A guide to effective communication in financial Customer Relationship Management

    ISBN : #1517799074 | Date : 2015-10-13

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    PDF-4fdc6 | Do you struggle with customers who pay late? Are you afraid to lose customers because you want what is rightfully yours? Are you tired of calling customers again and again, hearing the same promises? Then this book is for you. Happy Customers Faster Cash is for business people, either fresh or seasoned, with or without a background in finance, who want to dramatically shorten the time required to… Happy Customers Faster Cash Belgium edition: A guide to effective communication in financial Customer Relationship Management


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  • Finance And Business 04.09.2019 Comments Off on Communication Cleveland Clinic Way Relationship Centered PDF C71c36942

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    Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience (Business Books) PDF




    by Adrienne Boissy : Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience (Business Books)

    ISBN : #0071845348 | Date : 2016-05-04

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    PDF-868d0 | Put relationship-centered communication at the forefront of careToday, physicians face a hypercompetitive marketplace in which they must meet unique and complex patient needs as efficiently as possible. But in a culture prioritizing clinical outcomes above all, there can be a tendency to lose sight of one of the most critical aspects of providing effective care: the communication skills that build… Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience (Business Books)


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  • Finance And Business 31.08.2019 Comments Off on Authority Autonomy Paradoxes Modern Knowledge PDF D01523d10

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    Authority and Autonomy: Paradoxes in Modern Knowledge Work PDF




    by Susanne Ekman : Authority and Autonomy: Paradoxes in Modern Knowledge Work

    ISBN : #023034822X | Date : 2012-09-18

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    PDF-b9421 | Offers a detailed and entertaining analysis of the daily interactions between managers and employees in creative knowledge intensive organizations. Based on vivid examples, the book shows how both managers and employees entertain contradictory understandings of their mutual commitment…. Authority and Autonomy: Paradoxes in Modern Knowledge Work


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  • Finance And Business 30.08.2019 Comments Off on Designing Organizational Systems Interdisciplinary Organisation PDF 1bcbe8454

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    Designing Organizational Systems: An Interdisciplinary Discourse (Lecture Notes in Information Systems and Organisation) PDF




    : Designing Organizational Systems: An Interdisciplinary Discourse (Lecture Notes in Information Systems and Organisation)

    ISBN : #3642333702 | Date : 2012-10-02

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    PDF-0ed7a | ​This book is dedicated to the memory of Professor Alessandro (Sandro) D’Atri, who passed away in April 2011. Professor D’Atri started his career as a brilliant scholar interested in theoretical computer science, databases and, more generally information processing systems. He journeyed far in various applications, such as human-computer interaction, human factors, ultimately arriving at busines… Designing Organizational Systems: An Interdisciplinary Discourse (Lecture Notes in Information Systems and Organisation)


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  • Finance And Business 30.08.2019 Comments Off on What Say Porcupine Humorous Customer PDF Ee19f706e

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    What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service PDF




    by Richard S. Gallagher : What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service

    ISBN : #0814416799 | Date : 2008-06-12

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    PDF-fabb1 | What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written. What to Say to a Porcupine uses the format of Aesop’s fables to illustrate fundamental principles of customer service, including: By a Hare: Great service is all about g… What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service


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  • Finance And Business 30.08.2019 Comments Off on Net Future Cybertrends Business Create PDF C949bb218

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    Net Future: The 7 Cybertrends That Will Drive Your Business, Create New Wealth, and Define Your Future PDF




    by Chuck Martin : Net Future: The 7 Cybertrends That Will Drive Your Business, Create New Wealth, and Define Your Future

    ISBN : #007041131X | Date : 1999

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    PDF-851d4 | Very good hardcover in dust jacket. Dust jacket shows light wear. Signed by author on end paper, pages are clean and unmarked. Binding is tight, hinges strong…. Net Future: The 7 Cybertrends That Will Drive Your Business, Create New Wealth, and Define Your Future


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  • Finance And Business 28.08.2019 Comments Off on Microsoft SharePoint Portal Server Applications PDF 7b902ce0f

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    Microsoft SharePoint Portal Server: Building Knowledge Sharing Applications (HP Technologies) PDF




    by Kevin Laahs : Microsoft SharePoint Portal Server: Building Knowledge Sharing Applications (HP Technologies)

    ISBN : #1555582443 | Date : 2002-01-03

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    PDF-c1d4e | Use Microsoft SharePoint Portal Server 2001 as a foundation for building knowledge sharing applications. This book details how IT professionals can plan, design and implement web based solutions using Microsoft’s Intranet Portal. Written by experts from Compaq, the world’s prime integrator of Exchange systems and Microsoft’s Partner of the Year, the book illustrates how easy it is to create sophi… Microsoft SharePoint Portal Server: Building Knowledge Sharing Applications (HP Technologies)


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  • Finance And Business 28.08.2019 Comments Off on Successful People Skills Week Yourself PDF D79190505

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    Successful People Skills In a Week: A Teach Yourself Guide PDF




    by Christine Harvey : Successful People Skills In a Week: A Teach Yourself Guide

    ISBN : #1444159798 | Date : 2013-02-13

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    PDF-0e39a | Written by workplace communication expert Christine Harvey, Successful People Skills In a Week explains how you can learn to communicate better. The highly motivational ‘in a week’ structure of the book provides seven straightforward chapters explaining the key points about communication. At the end of the book there are questions to ensure that you have taken it all in…. Successful People Skills In a Week: A Teach Yourself Guide


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  • Finance And Business 27.08.2019 Comments Off on Open Incubator Model Entrepreneurship Development PDF 77f54255f

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    The Open Incubator Model: Entrepreneurship, Open Innovation, and Economic Development in the Periphery PDF




    by Ilan Bijaoui : The Open Incubator Model: Entrepreneurship, Open Innovation, and Economic Development in the Periphery

    ISBN : #1137492392 | Date : 2015-10-08

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    PDF-c80d7 | The Open Incubator Model analyzes the different support policies needed in big cities, rural areas and country borders for entrepreneurs in developed and developing countries to generate cooperation and improve the business models of local SMEs…. The Open Incubator Model: Entrepreneurship, Open Innovation, and Economic Development in the Periphery


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  • Finance And Business 26.08.2019 Comments Off on Water Cooler Talk Hydration Experience PDF Fe33a5c84

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    Water Cooler Talk: Hydration for a WOW Customer Experience PDF




    by Carmen Schwab : Water Cooler Talk: Hydration for a WOW Customer Experience

    ISBN : #1491857420 | Date : 2014-03-07

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    PDF-472c3 | Water Cooler “Talk” Hydration for a WOW Customer Experience provides easy to use concepts and tools to create WOW and memorable customer experiences, internal and external, and turn water cooler conversations into a source of never ending testimonials! As it relates to the customer experience, people are far more inclined to communicate a bad experience, even the most loyal of customers as found i… Water Cooler Talk: Hydration for a WOW Customer Experience


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  • Finance And Business 25.08.2019 Comments Off on Entrepreneurial Profiles Creative Destruction Imagination PDF B4c2bc006

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    by E. Carayannis : Entrepreneurial Profiles of Creative Destruction: Courage, Imagination and Creativity in Action

    ISBN : #023000203X | Date : 2014-09-12

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  • Finance And Business 20.08.2019 Comments Off on Robotics Factories Future Proceedings International PDF 4b221fcea

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    ISBN : #3642465277 | Date : 2012-05-23

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    ISBN : #0071385169 | Date : 2002-02-25

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